Help
Support
Answers to the questions we hear most, and how to reach us.
Why is my run still queued?
Runs start on the next quarter-hour boundary (xx:00, xx:15, xx:30, xx:45). The countdown on the Desk shows the exact time.
Where did my results go?
Positive results move to Settled Results when a run completes. Use Sweep on the Ledger tab to move them back into the Practice Funds.
Can I add or withdraw money?
No. The balance is virtual. Reset from Settings restores the starting $20,000.
Why are results identical after a reset?
Prices are a fixed function of the clock, so the same strategy over the same cycles always produces the same result. It makes experiments repeatable.
Contact
Email [email protected]. We reply within two working days.